Sometimes Advanced Logic Technical Support is unable to reproduce the specific error that is happening with your Power Ledger application. The command documented here (GETGLDTA) copies all the information stored on your system for the current fiscal year for a single company and packages the data for sending to Advanced Logic Technical Support. Tech Support will restore your data to a test environment, attempt to reproduce the error and if successful, will then correct the programming. Once you have verified that the programming change corrects the problem on your system, Tech Support will delete all of your data from it's systems. Your data will be kept confidential and we will delete it at the conclusion of this process.
During the running of the command on your system, the command creates files in library QTEMP that are then saved to the save file GLDTA in library QGPL. The files in QTEMP are then deleted. Your existing data is not modified in any way. This is a read only process.
The command GETGLDTA gathers data for a single company (your choice) including the currency information if any. The command has no parameters. You will get a list of companies. Please select the company that has the issues. When more than one company has the problem, it is OK to select the company which you believe has the least amount of data (individual accounts and/or journal details). The command selects the chart of accounts, balances and journal data for the current fiscal year. The tables that contain your currency and period dates is also captured. This should capture all data about the company and save the data to the save file GLDTA in library QGPL.
Use FTP to copy the save file to your PC so you can attach it to an email message and send to
support@advlog.com.